Refund policy

RETURNS

We hope you love your purchase, but we understand that sometimes online orders do not work out. Fields of Faith Co will gladly accept returns of fully priced, unworn, unwashed, undamaged, unaltered, or defective merchandise for a store credit (Fields of Faith Co gift card) within 7 days from the date your order is delivered. NO EXCEPTIONS. We believe one week from delivery is enough time to try on and item and decide if it will work for you or not. 

  • Items must not contain an excessive amount of human or animal hair and must not contain any smoke smell. Items that do not meet these requirements will be subject to denial. 
  • Any items that get returned with makeup marks or smears will not receive full credit. We then have to take time to clean the item and then sell it discounted on our lightly loved tab at a discounted price. If you receive an email that your item was damaged upon return arrival, you do have the option to buy another shipping label and get the item back.
  • The cost of return shipping, $8.95 for any number of items, will be deducted from your store credit (Fields of Faith Co giftcard) You can place multiple return orders into one package to return. Simply head to our "Start a Return" page and log in to our self-serve return portal to start your return. 
  • You have 7 days from the date the return label is sent to ship back your items. Items sent after this time period will NOT be eligible for store credit. 
  • Fields of Faith Co does not offer any exchanges.
  • All returns need to be returned in original condition, with tags, buttoned up and folded appropriately. 
  • Please note: Orders CANNOT be changed, cancelled or modified after checkout. Some exceptions apply. 
  • You have 90 days from issue date of your store credit to use it! It will expire if it is not used within that time frame. 

How Long will it take to process a return? 

Please allow 5-10 business days once your return reaches our PO box, to be processed. You will then receive an email confirmation with an e-credit gift card once your return is complete. 

Delays with US postal service or UPS shipping is not our responsibility. Issues with lost, damaged, or marked delivered items should be addressed with mail carrier. To file a claim with the carrier, please google UPS Claims Support or USPS Claims Support. 

 

DEFECTIVE ITEMS

If you have received a defective item, please contact customer care, fieldsoffaithco@outlook.com, within 3 DAYS to inform us of the issue. If we are not notified within three days of receiving the item, it will no longer qualify for a return or replacement. You must include a photo of the damage/defect with your email.

  • We are not responsible for damages to clothing caused by improper care or handling or incorrect sizing.
  • The exact colors of merchandise may vary due to photography lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects, and the buyer will pay return shipping.